Privacy Policy

1. Data Controller

SekinSoft (J-502322744), domiciled in Maracaibo, Venezuela ("we"), is the controller of the personal data collected through our applications and websites.

2. Scope

This Privacy Policy describes how we collect, use and protect data when you use our products and services, including Klienz, our website sekinsoft.com and related services.

3. Data We Collect

We may collect the following types of information:

Account data: name, email, company, login credentials.
Usage data: browsing events, pages viewed, technical logs.
Technical data: IP address, browser, operating system, cookies.
User content: contacts, conversations, notes and other data you upload to your Klienz account.

4. Purposes

We use the data to:

Provide, maintain and improve the service.
Provide customer support and operational communications.
Improve features, security and performance.
Comply with the law and prevent fraud.
Send marketing communications (only with your consent).

5. Legal Basis

We process data on the basis of the performance of a contract (providing the service), consent where applicable (for example, marketing communications), legitimate interest (improving the service) and legal obligations.

6. Sharing with Third Parties

We may share data with providers that help us operate the service (hosting, analytics, transactional email, payment gateways, support), under confidentiality agreements and only for the purposes described. We do not sell personal data.

7. Cookies

We use cookies and similar technologies, classified into three categories:

Necessary: essential for the site to work and for session security. Always on.
Analytics: help us understand, in aggregate and anonymously, how the site is used. Only enabled with your consent.
Marketing: allow us to show relevant content and ads and to measure campaigns. Only enabled with your consent.

We currently only use necessary cookies; analytics and marketing cookies remain disabled until you give your consent through the cookie banner. You can change or withdraw your consent at any time from the “Cookie settings” link in the footer or from your browser settings.

8. Retention

We keep data while your account is active or as long as necessary to provide the service and meet legal obligations. You may request deletion as described in the rights section or through our data deletion page.

9. Security

We apply reasonable technical and organizational measures to protect data, including encryption in transit (TLS), restricted access and regular backups. No system is 100% secure; therefore, we cannot guarantee absolute security.

10. Your Rights

You may request access to, rectification, updating or deletion of your data, and you may object to or restrict certain processing, by writing to us at info@sekinsoft.com. We will respond within a reasonable time.

11. International Transfers

Depending on the providers used, your data may be processed in countries other than your own. We take steps to maintain adequate safeguards in accordance with applicable laws.

12. Changes

We may update this policy from time to time. We will publish the current version at this same URL along with the date of the last update.

13. Contact

If you have questions about this policy or about how your data is processed, contact us: