Data protection
Delete Data
Exercise your right to request the deletion of your personal data
This translation is provided for convenience. The Spanish version is the legally binding one.
What data will we delete?
When you request the deletion of your account and personal data, we will permanently delete:
- Your profile information (name, email, phone, company)
- All customers and contacts you have registered
- Stored WhatsApp/Telegram conversations
- Invoices, estimates and generated documents
- Tasks, projects and notes
- Activity history and logs
- Any custom configuration data
Important
This action is irreversible. Once your data is deleted, we will not be able to recover it. Make sure you have exported any information you want to keep before requesting deletion.
Deletion timeline
We will process your deletion request according to the following schedule:
- Immediately: Your account and system access are deactivated
- 7 days: Data is deleted from the live database
- 30 days: Data is fully deleted from backups and files
How to request deletion
To request the deletion of your data, send an email from the address registered on your account with the subject "Solicitud de eliminación de datos" (Data deletion request). Include the following information:
- Full name
- Email of the account registered in Klienz
- Company name (if applicable)
- Reason for deletion (optional)
Or write to us directly at: info@sekinsoft.com
You can also contact us on WhatsApp: +58 412-3230941
Alternative: Export your data before deleting it
Before requesting full deletion, you can export your data from your Klienz dashboard:
- Customers and contacts (CSV/Excel)
- Invoices and estimates (PDF)
- Sales and activity reports
Log in to your account and go to Settings → Export data to download your information.
Frequently asked questions
Can I cancel my deletion request?
Yes, you can cancel the request within the first 24 hours by contacting us by email or WhatsApp.
What happens to the data shared with my team?
If you are the owner of the business account, the deletion will affect all of your organization’s data. Team members will lose access.
Is WhatsApp Business data deleted too?
Messages and conversations stored in Klienz will be deleted. However, messages on WhatsApp/Meta servers are subject to their own retention policies.
How will I know my data has been deleted?
You will receive a confirmation email once the deletion process is complete (within 30 days).